Privacy Policy

Your privacy is very important to us. This Privacy Policy describes our information practices and how information about you is collected and used by SPEN and its subsidiaries, if any.

This Privacy Policy applies to all SPEN websites and downloadable applications. This Policy does not apply to non-SPEN websites, including those linked to or advertised on any SPEN site. Any information you provide when you visit a website other than those covered by this policy will be subject to the privacy policies posted on those sites.

The Information We Collect

Through the SPEN websites and other media, you may be able to order products and publications; subscribe to one of our services, such as newsletters; engage in activities like taking quizzes or expressing an opinion; or participate in an online discussion or community. Your Personally Identifiable Information may be required to engage in these activities as well as to receive products and services that you may have requested. The types of Personally Identifiable Information that may be collected at these pages include but are not limited to: name, gender, address, email address, telephone number and credit or debit card information.

We may also collect certain non-Personally Identifiable Information when your visit our websites, such as the type of browser and operating system you are using, your IP address, your device identifiers, your Internet or wireless service provider and location based information.

We may receive Personally Identifiable Information about you and your computer, mobile or other device through third-party social networking services that may be integrated with the site. For example, some social networking services allow you to push content from our Service to your contacts. Your decision to use a social networking service in connection with our Site is voluntary. However, you should make sure you are comfortable with the information your third-party social networking services may make available to our Site by visiting those services’ privacy policies and/or modifying your privacy settings directly with those services.

From time to time you may voluntarily provide Personal Information to complete questionnaires or to participate in contests, polls or personalized assessments. We use this information to improve our products and services. We may also use your Personal Information to provide you newsletters and other marketing information we think would be of particular interest to you concerning things such as events or website features. You have the opportunity to let us know if you do not wish to receive unsolicited promotional materials from us, and we will make every reasonable effort to honour such requests.

If you are visiting the website from outside Singapore and provide SPEN with personal information, please note that your personal information will be transferred, stored and processed within Singapore.  The data protection laws in the Singapore may not be as comprehensive as those in your country.  By doing business or interacting with SPEN, you are consenting to the transfer of your personal information to facilities located in Singapore and other facility locations selected by SPEN and to the application of Singapore Personal Data Protection Act 2012 regarding the collection, transfer and maintenance of your personal information.

The Information We Share

We do not sell or otherwise disclose Personal Information about you, except as described in this Privacy Policy.

Personal Information may be shared with trusted third parties, primarily companies and organizations partnered with SPEN. Personal Information will not be sold or otherwise transferred to unaffiliated third parties without the approval of the website user at the time of collection. The user will have the opportunity to indicate whether he or she would like to "opt out" of receiving promotional and/or marketing information about other products, services and offerings from SPEN and/or any third parties.

We may disclose the information that we collect about you when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, to us or to others. At times we may be required by law or legal process to disclose your personal information, and we may also disclose information when we believe the law requires it. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

Cookies and Other Tracking Technologies

To enhance your experience on our sites, we may place “cookies” on your computer or device. Cookies are small text files, often including a unique identifier, that are stored on your device or computer’s hard drive. By themselves, cookies do not contain Personally identifiable Information unless you have chosen to provide it to us, such as by subscribing to one of our services. The unique identifier may allow us to recognize you as the same user who has visited our sites before and relate this visit to other information about you.

We use cookies and other tracking technologies (described below) in ways such as to analyze the effectiveness of our marketing campaigns, to control the display of ads, to gather broad demographic information and to deliver editorial content.

Some of our third-party partners, such as advertisers, may set and access cookies and similar technologies on your computer as well, or we may do so on their behalf. We do not have control over how these third parties use such cookies or the information obtained through their use.

Most browsers automatically accept cookies. If you don’t want cookies, you can set your browser option so that you will not receive cookies, and you can also delete existing cookies from your browser. However, some parts of the site will not function properly if you have refused or deleted cookies. Check your browser’s instructions for how to block or delete cookies.

Cache Cookies: Cache cookies, such as eTags, may be used to identify your computer or device as the same computer or device that visited our Sites in the past.

Local Shared Objects: Local shared objects, such as Flash cookies, may also be stored on your computer or device. Blocking or deleting cookies as described above will not remove Flash cookies.

Web Beacons: We may use small pieces of code called “web beacons,” “clear gifs” or “pixel tags” in the sites and in our communications with you to enable us to know whether you have visited a web page or received a message. A web beacon is typically a one-pixel, transparent image. A web beacon may allow us to relate your viewing or receipt of a web page or message to other information about you, including your Personally Identifiable Information.

How We Use Information About You

We may use the information you provide about yourself or others to fulfil requests for our publications, products or services; to respond to inquiries; and to offer other products, programs or services that may be of interest.

When you request a service or other product, we will forward the information you give us to the publisher, provider or other services to the extent necessary to fulfil your request.

We may use this information to communicate with you, such as to fulfil a request from an online newsletter, to contact you about your account or to notify you of changes to an event.

If you choose to submit content (e.g., a comment on an article, a post on our social media pages or a letter to the editor), we may publish your name, screen name and other information you have provided to us.

We will disclose information we maintain when required to do so by law, or example, in response to a court order or a subpoena. We may also disclose such information in response to a law enforcement agency’s request and in other matters in the public interest.

We will use non-Personally Identifying Information for business purposes, such us to gather broad demographic information, analyze trends and to improve the content and design of our publications and websites.

Third Party Websites

The Site may provide hyperlinks, which are highlighted words, pictures or advertisements within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or to other web sites not controlled by SPEN. These hyperlinked web sites may contain privacy provisions that are different from those provided herein. SPEN is not responsible for the content of, or the collection, use, or disclosure of information collected through these web sites or links, and SPEN expressly disclaims any and all liability related to such collection, use, or disclosure.


We use industry-standard security technologies and procedures to help protect your Personally Identifiable Information from unauthorized access, use or disclosure. No method of transmission over the Internet, or method of electronic storage, is completely secure; we use reasonable efforts to protect your Personally Identifiable Information, but we cannot guarantee its absolute security and are not responsible for any loss of such information.

Privacy Options

If you do not want to receive commercial messages from us, simply follow the unsubscribe instructions contained within the message you receive or click here. Note that you may continue to receive certain communications from us, such as transactional or relationship messages and/or messages about your account.

SPEN will not use or transfer your Personally Identifiably Information in ways unrelated to the ones described above without providing you with an opportunity to opt out of these unrelated uses.

Personal Data Protection Act 2012

The PDPA will ensure a baseline standard of protection for personal data across the economy by complementing sector-specific legislative and regulatory frameworks. This means that organisations will have to comply with the PDPA as well as the common law and other relevant laws that are applied to the specific industry that they belong to, when handling personal data in their possession.

The PDPA takes into account the following concepts:

  • Consent – Organisations may collect, use or disclose personal data only with the individual's knowledge and consent (with some exceptions);
  • Purpose  – Organisations may collect, use or disclose personal data in an appropriate manner for the circumstances, and only if they have informed     the individual of purposes for the collection, use or disclosure; and
  • Reasonableness  – Organisations may collect, use or disclose personal data only for purposes that would be considered appropriate to a reasonable person in the given circumstances.

More information can be obtained here.

How to Access or Correct Your Information

If you identify any inaccuracy in your personal information, or you need to make a change or would like to verify such information, please contact us so that we may update our records or you may go online to SPEN's website and update your own information. SPEN’s contact information is set forth below. We will use commercially reasonable efforts to accommodate all such requests.

Contact Us

If you have any questions or concerns about this Privacy Policy or its implementation, please contact us by email at

Changes to this Privacy Policy

This Privacy Policy is subject to occasional revision. The revised Privacy Policy will be posted to this page so that you are aware of the information we collect, how we use it and under what circumstances we may disclose it.

Last revised: 18 November 2020

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